Delivery Policy

Delivery Policy main image Delivery Policy image

Domestic Delivery

for items that are in stock, the usual turn around time for delivery is between 7-20 days; expect in the odd events where delivery company has an issue

Express Delivery by Auspost is determine and control by Auspost's T&C, please check their T&C to decide if the service is suitable for your need

International Delivery

times varies based on zone

Local Pick up

Pick up only at Springvale Station VIC 3171, either 1 PM or 6 PM, Monday to Friday.
pick up option is only free when the order sub total is over $5.
We will inform you once the order is ready for pickup via email.

 

Please note, for postage methods that have no tracking, it will be completely buyer's risk

The Seller shall use reasonable endeavours to deliver the goods as specified by the Customer. The Carrier shall not be bound to deliver the goods except to the consignee shown on the consignment note or in the Carrier’s electronic gateway or to such other person(s) as may be authorised in writing by the Customer to receive the goods or to effect delivery in such other manner as specified by the Customer including an “authority to leave”.


If the Seller is unable to deliver the goods for any reason (including failure on the part of a receiver to take delivery within a reasonable time) the Carrier shall be entitled to handle and store the goods at the Customer’s risk and in such manner as it may in its discretion determine and shall be entitled to make a reasonable charge in respect of such handling and/or storage and additional charges for each call until the delivery is accomplished.


Where the Customer has not provided the Seller with an “authority to leave”, all parcel will be deem Authorised to Leave. The Carrier shall be deemed to have delivered the goods to the consignee if the Carrier obtains from any person present at the place of delivery confirmation of receipt of the goods (including a signature on the delivery driver’s manifest or scanner) which proof shall be binding on the Customer or any other person liable to the freight charges provided that under no circumstance shall the Carrier be required to provide proof of delivery.


The Seller shall not be liable for any failure or delay in delivering the goods where such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of the Carrier including but not limited to war, strikes, lockouts, industrial disputes or arrest, government restrictions or intervention, transport delays, fire, act of God, breakdown of any mechanical equipment including any vehicles, shortage of supplies or labour, storm or tempest, theft, vandalism, riots, civil commotions or accidents of any kind.