Returns & Refund Policy
WHAT can be returned/refunded?
items damaged in transits and when tracked/registered postage was used for purchase.
item can be either return for full refund or partital refunded & you keep the item
in the case of Change of Mind (COM), We are not required to provide a refund or replacement if you change your mind as per Consumer Law
But as a courtesy for our customers, COM return is still accepected & refund will be given; minus the payment gateway fees (fees that is taken by payment processors)
- Paypal 2.6% +30c
- Afterpay 6% +30c
- Zippay 5.5% + 30c
- Credit card 2% + 30c
Or full amount store credit refund can be arranged
WHEN do items need to be returned by?
30 days return
WHERE do items need to be returned to?
po box 868 ,springvale south,vic 3172
HOW do customers return items?
- website orders
Please contact us on email@example.com first to arrange
- other platform orders
Please contact us on those platform or use their return function to arrange
SHIPPING for returns?
buyer pays return postage for change of mind purchase
we cover postage in events of defective goods
Chaotic Factory reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Chaotic Factory may do this for example, but without limitation, where:
(a) Chaotic Factory’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond Chaotic Factory’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Chaotic Factory is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;